The Official Dyer MPVI Close & Handoff
The last 10 seconds of your video matter as much as the first 10. Dyer has an official close — same words, every time. Use it, then send your notes to the advisor so they can take it from there.
Close every video with the official Dyer language, then pass the right notes back to the advisor so they can call the customer within the 15-minute SOP window.
The Official Script — Close
"Overall your vehicle is in [great / good] shape. I've documented everything and your advisor will review options with you. Thanks for trusting us with your vehicle."
That's the close. Same way, every time. Customers learn the rhythm — they hear it and know the video is ending professionally.
Why This Close Works
- Positive frame. "Overall your vehicle is in great/good shape" — even when there are red items, the overall framing acknowledges what's working on the vehicle. Customers respond to that.
- "I've documented everything." Reinforces the transparency promise from the opening. You're not hiding anything; you're not pushing anything.
- "Your advisor will review options with you." Clean handoff. Customer knows what comes next. You're not selling — they are.
Filling In the Bracket
Only one bracket in the close: great or good. Pick honestly:
| Vehicle status | Use |
|---|---|
| All green or mostly green — minimal recommendations | great shape |
| Some yellow items, no urgent reds | good shape |
| One red item that needs prompt attention | good shape (still — acknowledge what's working) |
| Multiple reds, significant issues | Adjust honestly — see alternate close below |
Examples — Filling It In
"Overall your vehicle is in great shape. I've documented everything and your advisor — Mike — will review options with you. Thanks for trusting us with your vehicle."
"Overall your vehicle is in good shape — those tires we talked about are the main item to plan for. I've documented everything and your advisor will review options with you. Thanks for trusting us with your vehicle."
"Overall your vehicle is in good shape — the brakes are the one item that needs attention. I've documented everything and your advisor will review options with you. Thanks for trusting us with your vehicle."
"Your vehicle has a few items that need attention — I've covered each one in this video. I've documented everything and your advisor will review options with you. Thanks for trusting us with your vehicle."
What NOT to Say at the End
Trail-off ending. The script exists so you don't trail off. Use it.
Pressure language at the close undoes all the trust you built. The script keeps it calm.
Price is the advisor's job. You don't quote, you don't pre-qualify, you don't soften the price for them. The script handoff line — "your advisor will review options with you" — is the clean handoff.
Same issue. The script avoids this entirely. Use it.
Pass the Right Notes Back
The video is half the handoff. The other half is the notes you send the advisor — and per the Dyer SOP, the advisor has 15 minutes to call the customer once the MPI is sent. Make those 15 minutes easier with good notes.
After every MPI:
- Confirm what's on the video. List the findings briefly so the advisor doesn't have to watch the whole thing to know what's in there.
- Add what's not on the video. Findings from the full 12-point inspection that didn't make it into the video.
- Flag urgency level. Green / yellow / red on each item.
- Note anything the advisor should know that the customer shouldn't hear. Prior decline patterns, mismatched tires, aftermarket modifications, signs of a prior bad repair.
- For warranty/aftermarket items: flag clearly so the advisor knows to verify coverage before quoting.
Sample Handoff Note
MPVI NOTES — [Tech Initials] [Date] ON VIDEO (6 sections per official script): - Brakes: front pads 3mm (RED), rotors light scoring - Tires: 4/32 fronts inside-edge wear (YELLOW) - Fluids: brake fluid dark, recommend flush (YELLOW) - Battery: tested marginal, 5 yr old (YELLOW) - Suspension/Underbody: solid, no leaks (GREEN) - Filters: engine clean, cabin dirty (YELLOW) NOT ON VIDEO (for advisor awareness): - Exhaust: minor surface rust on mid-pipe, not a concern (GREEN) - Belts/Hoses: serpentine belt clean, hoses good (GREEN) - Lights: driver-side brake bulb out (YELLOW - quick fix) - Drivetrain: differential and axles clean (GREEN) - Cooling: radiator and hoses good, fan tested OK (GREEN) - Emissions: cat appears intact, no codes (GREEN) URGENCY: 1 red (brakes), 4 yellow, rest green CUSTOMER NOTES: Mentioned planning a road trip in 2 weeks WARRANTY/AFTERMARKET: None applicable today
Three minutes to type that note. Saves the advisor 15 minutes of figuring it out.
The Closing Checklist
Manager Coaching Tip
Review the last 10 seconds of every video for a week. If the close trails off, freelances, or includes pricing, it's coachable in 30 seconds. The official close is the easiest part of the video to standardize across the whole team. Consistent closes = consistent customer experience.
You Finished the Lessons
Seven lessons down — and you now know the official Dyer MPVI script, open to close. Time to prove the knowledge sticks. Head to the knowledge check, then learn to spot what's wrong with sample videos.