Assessment · 10 questions · 80% to pass

Knowledge Check

Pick the best answer for each. You'll see your score and explanations once you submit. 80% is required to be signed off on the video MPVI standard at Dyer.

Question 1

What's the target length for a Dyer MPVI video?

As long as it takes — be thorough
90 seconds or less
4–5 minutes minimum to cover everything
Under 30 seconds, customers don't watch longer

Correct: 90 seconds or less. Long enough to show the findings clearly, short enough that customers actually finish watching.

Question 2

How many findings should be in a single video?

All of them — that's the point
Just the most critical one
No more than three — multiple videos if more
5–8 is the sweet spot

Correct: No more than three. A focused video on three findings sells. A long video on twelve overwhelms the customer and gets skipped.

Question 3

Which is the right way to open every Dyer MPVI video?

Jump right into the finding — save time
Start with the customer's vehicle plate
"Hey, your advisor wanted me to show you this..."
Name, vehicle, finding, bridge — the four-part opening

Correct: Four-part opening. Tech's name, the customer's vehicle, the finding, and the bridge into what you're showing. Same structure every time — customers learn to trust it.

Question 4

What's the single most common reason MPVI videos fail to convert?

The customer can't see what the tech is talking about
The video is too short
Pricing isn't mentioned
The tech sounds too friendly

Correct: The customer can't see it. Too far, too dark, no hand on the finding. If the customer can't see it, they don't believe it — and they don't approve the work.

Question 5

When showing a brake pad, what should fill most of the frame?

The whole wheel assembly
The pad and caliper, with your finger pointing at the friction material
The entire underside of the car
The brake fluid reservoir under the hood

Correct: The pad and caliper with your finger pointing at the friction material. The finding fills the frame. Your hand makes it personal and clear.

Question 6

What does a "yellow" finding mean in the green/yellow/red system?

A safety issue that must be fixed today
A part that's failed and needs immediate replacement
A watch item — wearing or aging, recommend for next visit or defined timeframe
A part that's fine and needs no attention

Correct: A watch item. Yellow = wearing but not failing yet. Most GP per RO opportunity lives in yellow items the customer understands and approves before they become red.

Question 7

You found 1 green item, 1 yellow, and 1 red on a car. What order should you show them?

Red first — lead with the most important
Skip the green — focus on what sells
Random order, doesn't matter
Green, then yellow, then red — build engagement gradually

Correct: Green, yellow, red. Starting with what's healthy builds trust before you bring up what needs attention. Customers stay engaged and the recommendation lands cleaner.

Question 8

When showing a dirty cabin filter on video, what's the most effective comparison?

Show only the old filter and describe how dirty it is
Hold the old filter next to a new clean filter in the same frame
Show the customer's air vents and explain the airflow
Quote the manufacturer's recommended replacement interval

Correct: Old next to new in the same frame. The visual contrast does the selling. The customer doesn't know what "clean" looks like unless you show them.

Question 9

Which closing line follows the Dyer standard?

"That's the worn pad I showed you. Mike, your advisor, will give you a call to go over the options. We'll take care of you."
"You really need to get this done today or your brakes will fail."
"This is going to be expensive but it has to be done."
"So... yeah... that's about it. Thanks."

Correct: Option A. Recap, hand off to the advisor by name, calm confidence close. No pressure language, no pricing, no trail-off.

Question 10

What is NOT the technician's job during the MPVI?

Showing the findings clearly on camera
Explaining what the customer is seeing in plain English
Quoting prices or pre-qualifying whether the customer can afford it
Categorizing findings as green, yellow, or red

Correct: Quoting prices. That's the advisor's job. Stay in your lane — show the finding, name the urgency honestly, hand off clean. Pricing the work on camera undermines the advisor and the whole process.

Your Score

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