The Official Dyer MPVI Script — Section by Section
Dyer's MPVI script covers six body sections plus opening and close. This is the official sequence and word tracks. Use these verbatim — fill in the brackets, deliver the rest as written. Then the 12-point checklist at the end shows the full inspection scope each video should be backed by.
Know the official Dyer script for each section of the MPVI body, what to physically show on camera for each, and the 12-point inspection checklist that backs the whole video.
The Script Order
- Opening (Lesson 3)
- Brakes
- Tires
- Fluids
- Battery
- Suspension & Underbody
- Filters
- Close (Lesson 7)
Same order, every video. Customers learn the rhythm. Your manager and the advisor know exactly where each finding will land.
1. Brakes
"These are your brake pads and rotors. You currently have about [X] remaining. They are [good / wearing / need attention soon]. I'll document this so you can plan ahead."
What to physically show:
- Phone right at the caliper opening
- Light on the brake pad
- Finger or ruler indicating the pad thickness
- Pan to the rotor for visible scoring or grooving
Bracket guidance:
- Specify millimeters — "about 5 millimeters remaining"
- Use one of the three official conditions: good, wearing, or need attention soon
- Mention both pads and rotors so the customer knows you looked at the whole brake system
2. Tires
"I checked all four tires. Tread depth is [X] and wear is [even / uneven]. Pressures look good and no sidewall damage."
What to physically show:
- Tread depth gauge or penny pressed into the tread on at least one tire
- Pan across the wear pattern (inside, center, outside)
- Quick angle showing the sidewall — confirming no damage
Bracket guidance:
- Give the actual tread number — "tread depth is at 6/32"
- If uneven, name it specifically — "wear is uneven, more on the inside edges of the fronts"
- If a tire has an issue (low pressure, sidewall damage, plug), call it out clearly and skip the "pressures look good" stock line
3. Fluids
"Oil, coolant, brake fluid, and washer fluid have all been checked. [Note any service recommendations]."
What to physically show:
- Brief shot of the engine bay with the relevant reservoirs visible
- If a fluid is dirty: pull a sample on a clean white rag, show the color
- If a fluid is low: show the reservoir with low-mark visible
Bracket guidance:
- If everything's fine: "All look good and at proper levels."
- If something needs attention: name it specifically — "brake fluid is showing dark, recommending a flush"
- If transmission fluid is part of the inspection on the customer's vehicle, mention it
4. Battery
"Your battery tested [good / marginal / weak]. Terminals are [clean / corroded]."
What to physically show:
- Battery tester display with the result reading visible
- Date sticker on the battery (close-up)
- Terminals — close-up showing clean or corroded condition
Bracket guidance:
- Use one of the three official conditions: good, marginal, or weak
- If terminals are corroded, follow up with "we'll clean them up" or "we'd recommend cleaning"
- Mention the age if relevant — "tested marginal at 5 years old, most don't make it past 6"
5. Suspension & Underbody
"I inspected the suspension, steering, and undercarriage. Everything is [solid / showing normal wear]. No leaks noted."
What to physically show:
- Pan across the underbody from the lift
- Light on suspension components — shocks, struts, control arms
- Steering components — tie rod ends, ball joints
- If leak: light on the source, finger pointing
Bracket guidance:
- Use one of the two stock phrases: solid or showing normal wear
- If you DO find a leak, drop the "no leaks noted" line and call it out specifically: "small wet spot on the lower oil pan, going to flag that for the advisor"
- If a suspension component is failing, name it clearly — "the front passenger sway bar end link is loose, will recommend replacement"
6. Filters
"This is your engine air filter and cabin filter. They are [clean / dirty] and affect performance and air quality."
What to physically show:
- Both filters held up to the camera, well-lit
- If dirty: hold next to a new one for comparison; tap the dirty one over a rag to show debris
- Engine air filter: mention performance impact ("affects fuel economy and engine breathing")
- Cabin filter: mention air quality ("affects the air you breathe inside the cabin")
Bracket guidance:
- Use one of the two conditions: clean or dirty
- Don't dance around it — a dirty filter is a clean recommendation
- If only one is dirty (common — cabin filter dirtier than engine), say so: "engine air filter is clean, cabin filter is dirty and ready for replacement"
The 12-Point Inspection Checklist (What Backs the Video)
The official Dyer MPVI script has 6 body sections — but the underlying inspection covers 12 areas. The video focuses on the customer-visible / customer-relevant items; the full inspection covers the whole vehicle. Use this checklist to make sure nothing is skipped, even if it doesn't appear in the video.
| # | Inspection area | What to check |
|---|---|---|
| 1 | Brakes | Pad thickness · Rotor condition · Caliper functionality |
| 2 | Tires & Tread Depth | Tread depth all 4 · Even wear · Sidewall integrity · Tire pressure |
| 3 | Fluid Levels & Condition | Engine oil · Coolant · Brake fluid · Transmission fluid · Washer fluid |
| 4 | Suspension & Steering | Shocks · Struts · Control arms & bushings · Tie rods · Ball joints |
| 5 | Battery | Voltage / charging test · Terminal corrosion |
| 6 | Exhaust System | Pipes & muffler for rust, leaks, damage · Catalytic converter |
| 7 | Air Filters | Engine air filter · Cabin air filter |
| 8 | Belts & Hoses | Serpentine belt — cracks/wear · All hoses for leaks/cracks/softness |
| 9 | Lights & Electrical | Headlights · Brake lights · Turn signals · Dash warning lights · Wipers |
| 10 | Undercarriage & Drivetrain | Oil/transmission leaks · Rust · Drivetrain (differential, axles) |
| 11 | Cooling System | Radiator for leaks/damage · Coolant hoses · Cooling fan operation |
| 12 | Emissions & Catalytic Converter | Cat condition · Emissions system operation |
What's On the Video vs What's In the Notes
The 12-point inspection is bigger than the video. Don't try to cram all 12 into the video — the customer won't watch.
- In the video: The 6 script sections (Brakes / Tires / Fluids / Battery / Suspension & Underbody / Filters). Plus any RED finding from another area that needs visual evidence.
- In the notes to the advisor: Findings from all 12 areas. Anything you didn't put on video that the advisor should mention or flag for the customer.
The Field Guide Checklist
Common Mistakes
- Going out of script order. Customers expect the same rhythm every video.
- Skipping a section because "everything looked fine there." Use the official phrasing to confirm you checked.
- Leaving the brackets unfilled — "your battery tested" without saying good/marginal/weak.
- Reading the script flat — kills the trust the words are designed to build.
- Cramming all 12 inspection points into the video. Use the 6-section script for video, full inspection in the notes.
Manager Coaching Tip
Pick one section per week as a focus. "This week we nail the Brakes script." Watch every tech's Brakes section in their videos that week, score against the official language, then move to Tires the following week. Six weeks and the full script is internalized across the team — same words, same order, same trust every video.