Assessment · 10 questions · 80% to pass

Knowledge Check

Pick the best answer for each. Explanations appear after submit. 80% required for CDK Service Suite sign-off.

Question 1

Correct. Suite should reflect the RO as the work happens.

Question 2

"Noise while driving"
"Customer states thumping from front when braking, worse cold, started 2 weeks ago"
"Check noise"
"Customer says it sounds weird"

Correct. The technician needs when, where, what, and how long.

Question 3

Only the customer name
Only the RO number
Only the mileage
Customer, vehicle, contact method, concerns, history, coverage, authorization, and timeline

Correct. A clean write-up prevents downstream confusion.

Question 4

Correct. The queue must be watched; the customer is warm when the video is fresh.

Question 5

Call first, then watch the video if they ask questions
Skip Parts pricing and give a rough estimate
Watch video, verify pricing, verify coverage if applicable, and prepare the menu
Ask the cashier what they think

Correct. The customer call should happen from a complete picture.

Question 6

Correct. Suite should match the customer's actual decision.

Question 7

Correct. Declined work should be clear enough for the next visit.

Question 8

Correct. Status discipline is communication discipline.

Question 9

Correct. Ready means the handoff is ready, not just the vehicle.

Question 10

Correct. Clean Suite work survives handoff.

Your Score